Question 1

I cannot swim, what are my options?

Accepted Answer

Our guided tours are the perfect options for you. 
For safety reasons, we do not rent equipment to non-swimmers.

Question 2

Do I need experience to rent a Kayak and paddle to the pancake rocks?

Accepted Answer

Yes. For safety reasons, freedom rentals to the Pancake Rocks require prior kayaking experience, swimming ability, and comfort on moving water. If you don’t meet these requirements, our guided tours provide a safe and enjoyable alternative.

Question 3

Is the Limestone Express guided tour family friendly?

Accepted Answer

Yes! Our guided tour is suitable for children aged 8 and up and makes for a fantastic family outing. Children’s discounted pricing is available.

Question 4

Do I need experience to book a guided tour?

Accepted Answer

No prior experience is required. Our guided tours are designed to be suitable for all skill levels. Perfect for beginners and avid adventurers alike.

Question 5

I want to book a group, what is your maximum capacity?

Accepted Answer

Up to 30 people! No experience needed so its perfect for teams, families, or special events. Visit our Group Deal page or for student activities, visit our School page for bookings.

Question 6

What is our weight capacity?

Accepted Answer

You must let us know upon booking if you are over 110kg 
this is so we can prepare the best kayak for you in advance. 
Safety note:
In the event of capsizing, you’ll need to be able to re-enter your kayak, so a basic level of health and fitness is required.

Question 7

Do you rent to solo paddlers?

Accepted Answer

No we do not. It is a policy for any of our clients to be accompanied. If you are by your self, then why not join our guided tour..

Question 8

Do to provide private guided tours?

Accepted Answer

Yes. Our Private Sea Kayak Adventure offers a bespoke experience crafted from 23 years of local expertise; perfect for those who value time, privacy, and exceptional service. 
Book through our Private Tour option.

Question 9

Are your tours and equipment safe and certified?

Accepted Answer

Yes. We are proudly Adventure Activity Safety Audit (AASA) certified by AdventureMark, ensuring our tours, equipment, and team meet the highest safety standards.

Question 10

What is your Cancellation Policy

Accepted Answer

Payment in full is required to secure your booking. 
This covers our non-refundable 20% booking fee.

Cancellations submitted within: 
7 days prior to tour departure incur a 50% cancelation fee.  
48 hours prior to tour departure or no shows, are non-refundable

Rescheduling: is free of charge and available up to 48hours prior to tour departure / any later will incur a 20% booking fee.

Cancelation due to weather: A “voucher to the value of” or full refund will be available for any outings cancelled by us due to weather exceeding our operational limits. We operate on grey windy or rainy days, so make sure you’re well dressed to play in the elements.

OPEN DAILY 9AM - 5PM OCTOBER - MAY

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