FREQUENTLY ASKED QUESTIONS
Our guided tours are the perfect options for you. For safety reasons, we do not rent equipment to non-swimmers.
Yes. For safety reasons, freedom rentals to the Pancake Rocks require prior kayaking experience, swimming ability, and comfort on moving water. If you don’t meet these requirements, our guided tours provide a safe and enjoyable alternative.
Yes! Our guided tour is suitable for children aged 8 and up and makes for a fantastic family outing. Children’s discounted pricing is available.
No prior experience is required. Our guided tours are designed to be suitable for all skill levels. Perfect for beginners and avid adventurers alike.
Up to 30 people! No experience needed so its perfect for teams, families, or special events. Visit our Group Deal page or for student activities, visit our School page for bookings.
You must let us know upon booking if you are over 110kg this is so we can prepare the best kayak for you in advance.
Safety note:
In the event of capsizing, you’ll need to be able to re-enter your kayak, so a basic level of health and fitness is required.
No we do not. It is a policy for any of our clients to be accompanied. If you are by your self, then why not join our guided tour..
Yes. Our Private Sea Kayak Adventure offers a bespoke experience crafted from 23 years of local expertise; perfect for those who value time, privacy, and exceptional service. Book through our Private Tour option.
Yes. We are proudly Adventure Activity Safety Audit (AASA) certified by AdventureMark, ensuring our tours, equipment, and team meet the highest safety standards.
Payment in full is required to secure your booking.
This covers our non-refundable 20% booking fee.
Cancellations submitted within:
7 days prior to tour departure incur a 50% cancelation fee.
48 hours prior to tour departure or no shows, are non-refundable
Rescheduling: is free of charge and available up to 48hours prior to tour departure / any later will incur a 20% booking fee.
Cancelation due to weather: A “voucher to the value of” or full refund will be available for any outings cancelled by us due to weather exceeding our operational limits. We operate on grey windy or rainy days, so make sure you’re well dressed to play in the elements.
