IMPORTANT : COVID19 Vaccine Pass is currently Required
For School Camps, please contact us directly
On arrival – Follow the existing health measures put in place:
– Wear face covering at check in and on arrival
– Keep 1 meter social distance with other groups/clients
– Scan you QR CODE
– Scan your Vaccine Pass
– Sanitize your hands before engaging in our services
– and have an amazing time!
Following the Ministry of Health Guidelines in accordance with the Covid-19 Protection Framework, it is presently mandatory for all clients (age 12 and over) to provide proof of COVID-19 Vaccine Pass before engaging in our guided tours and for all staff to be vaccinated.
Please be kind and patient with our team, we are doing all we can to provide joy and adventure amongst the pandemic.
Specific policies and protocols are in place for school camps and big private groups – Enquire with us
I have no experience, what are my options?
Joining our guided excursion is the ultimate way to get introduced to kayaking..
The best outing for you is our Limestone Express – Kayak Excursion.
This excursion is perfect as no prior experience and no swimming abilities are required.
For paddleboarding, you must join our Beginner Lesson.
We do not rent our equipment to people with zero experience as Raglan harbour is tidal, this means we get quite a lot of water movement and conditions can change drastically throughout the day.
I can’t swim, what are my options?
Join one of our guided tours or lessons.
Let our team take any stresses out for a fantastic experience.
We do not rent our equipment to non-swimmers for safety reasons and for your own enjoyment.
That is unless you are paired with an experienced and confident paddler.
Trust our expertise, gaining some valuable tricks and tips and some experience under your belt is priceless!
What is the age limit for children?
Age limit does differ between activities on offer.
On rentals, it all depends on the experience level of the parent/adult.
Parents must have experience, confidence and strong abilities to be safely in charge of their family.
That being the case, we have life jackets to fit children as little as 3 years old.
Our team will assess your ability and the conditions upon arrival.
We keep the right to redirect or cancel your booking if we feel that your selection isn’t your safest option.
We recommend a maximum of 1 child to 1 parent/adult if your children are under 12; paired on a double kayak.
To join our guided kayak tours, we recommend 8 years and up.
On private groups, we can cater to children of 5 years and over.
For the paddleboard lesson, we suggest 12 years and over for the beginner lesson, and 15 and over for the intermediate lesson. We accept 8 years old for private family lessons.
If you are planning a family trip and still have questions, please email us directly.
We offer youth lessons and private excursions for youth groups as well, so you can drop them with us and enjoy your coffee break!
Enquire with us to explore your options or book our Kids party!.
What equipment will I use?
We use Sit on top Ocean Kayaks with quality comfort seats for great back support.
Our years of experience has shown that these are the most stable and playful kayaks to explore deep into the coast and are also the most user friendly.
You have the option of single or double kayaks.
Should I select singles or a double kayak?
If you have paddled before and enjoy being the captain of your own vessel, then a single is a great option for you. If you prefer to share the experience and the paddling (hint, it’s easier that way…), and have a bit less experience, not as confident or are on the bigger size of the scale then a double is your best option.
It is also the best option for families with children or anyone with a slight physical disadvantage.
We use inflatable paddleboards (10.6ft).
Please note it is the local law to wear you leash at all time as well as a PFD (lifejacket).
All necessary safety equipment will be provided to you free of charge.
This includes a dry bag for your convenience.
What is the maximum weight capacity?
For single kayaks: 110kg
For double kayaks: 210kg in total (for the 2 people).
If you are on the heavier side or wider in the hips, we suggest booking a double kayak.
AND make sure to specify your weight upon booking, so that we can select the equipment appropriately.
In the event of capsizing you are required to be able to re-entre your own kayak and so a minimum fitness level is necessary .
For your safety, the maximum weight is 120kg.
Will I get wet?
Yes you very well could; it is a water sport after all, so come prepared so that you can enjoy it.
What should I wear and bring?
Remember, there is no such thing as bad weather, only bad clothing!
Do not expect to go on the water wearing jeans, leather shoes and so on. It is not safe for you.
Here’s a list of what to bring and wear:
Cell phone: Remember to have it charged, with credit, in waterproof bag
Towel, Sun Hat, Sunscreen, Water bottle
Remember to bring any necessary medication
What to wear:
Swimwear or active wear (eg yoga pants, board shorts)
We suggest to bring jandals or water shoes for getting in and out of your kayaks, some shells are pretty sharp!
During colder days:
Windproof jacket and/or polypropylene/polar fleece/merino – Not cotton
A dry bag will be provided for your personal belongings Free of charge, so make sure you bring what you need to stay warm and to be sun smart.
(but please, do not try to bring your whole wardrobe, you’re not staying the night)
Can I bring my phone?
Yes, you actually are required to bring at least 1 phone per group on freedom rentals.
(Phone must be in a waterproof bag, charged and with credit).
When is it the best time of the day to explore the Limestone coast – pancake rocks?
Try to synchronize your outing around high tide for the ultimate experience.
In coming tide and mornings tend to be best, as sea breeze tend to start around lunch time on most days.
Upon booking you will notice times on the calendar that are marked as “call us”.
This means it is not the best time to go on that specific day, and so you will need to contact us to discuss your options if that is your only availability.
How long do I need to explore the limestone coast / pancake rocks on a rental?
We suggest a minimum of 2 hour duration, 1 hour will not be enough.
The harbour crossing itself takes about 15 minute each way.
A 3 hour rental will give you plenty of time to slow it down, enjoy the whole coast and stop along the way for swims or a little picnic.
I am travelling on my own, what are my options?
Join on one of our guided tours if you wish to discover the limestone coast.
We do not rent to solo paddlers for harbour crossing for safety reasons.
Experienced solo paddlers can rent our equipment and explore the inlet only.
Can I just turn up on the day or do I need to book prior?
We accept walk in’s. that said, for the ultimate experience, we suggest booking in advance.
Can I bring my dog?
Yes, just make sure your furry friend likes being on a kayak too, as a nervous pet can make it unsafe for you.
(eg jumping out of the kayak and floating away..)
If it is your first time on the water with your dog, we suggest a test run under the bridges (not across to the limestone coast) to make sure everyone is happy and comfortable.
We do not supply pet life jackets.
What if the weather is bad?
It is New Zealand right, so we enjoy playing in the elements!
We operate on grey, windy or rainy days, and we love an exciting adventure, so make sure you’re well dressed to have a good time!
If we decide to cancel your outing due to weather exceeding our operational limit, it is for your safety.
We will offer you a few options.
Firstly to reschedule. If that is not possible, we can provide you with a gift voucher that can be transferred to any names and redeemed during the season. And if all fails, we will simply refund your outing in full.
Your safety is our priority.
Can I hire a kayak/paddleboard overnight?
No, our equipment cannot be rented outside our operational zone and cannot be taken away.
Can I fish off your kayaks?
Yes you sure can!
You must provide your own fishing gear and make sure to clean the kayaks after use.
Some of our kayaks have rod holders, so let our team know upon booking.
Where do we meet / where is your office?
We operate at Bow Street Jetty directly by the water’s edge.
You can find our trailers and our team between 9am and 5pm daily during summer.
I am afraid we do not have a physical address for you to pop by and say hi…
Do you have changing rooms?
There is a public toilet block right next to us which you can use.
That said, we suggest you come already prepared and dressed up for the occasion.
I am planning a private group outing, what is your maximum group capacity?
We can cater for up to 40 people at a time on our private outings.
Please contact us if you still have any questions!
Office: 021 1860521